Our Values

Quality and Standards

Our values

Putting the patient first
Our patients are the number one priority for everyone at the unit.

Work as one team
We strive to work as a tight knit team – it’s the only way of making sure we achieve the very best for our patients.

We’ve all got the same ethos – mutual respect for each other and our patients.

Protect the environment
In the ACU we do our best to recycle where possible and reduce our carbon footprint.

Strive for continuous improvement
We’re always looking ways to increase pregnancy rates safely – and believe in evidence-based approaches to new technology and treatments.

Quality and standards

We are regulated by the Human Fertilisation and Embryology Authority (HFEA). This ensures high quality care is provided, standards are met and the Law is abided by. They grant licences to fertility clinics in order to authorise operation – and inspect clinics every 2-4 years.

Our latest HFEA inspection rating in March 2018 was 5/5

Read our latest HFEA Inspection report here

Being a part of St.Helier Hospitals Women’s Services means we are regularly inspected by the Care Quality Commission (CQC) to ensure we are monitored and regulated in order to ensure the services meet the fundamental standards of quality and safety.

Read our last inspection report here


Part of Epsom & St Helier NHS Trust
Block E, Wrythe Lane,
Carshalton, Surrey,
London, SM5 1AA